Shipping Policy
Products will be shipped within 3 to 7 business days after payment for the order has been received. Processing times may vary depending on the order quantity and production schedule. The specific arrangements confirmed for each order will take precedence.
To provide better service, we work with various shipping carriers, including FedEx, DHL, UPS, and EMS, among others.
- Standard Shipping: Orders are typically delivered within 6 to 8 business days from the shipping date.
- Economy Shipping: Orders are typically delivered within 15 to 45 business days from the shipping date.
If you require faster delivery or would like to specify a shipping method, please feel free to contact us.
Please note that delivery times are estimates and may vary due to order volume or other circumstances, such as adverse weather conditions. In the event of unexpected delays, we will notify you by email.
The total order cost includes only the product price and shipping charges. Customers are responsible for any additional import-related expenses applicable in their country, including taxes, customs duties, and other fees.
If you experience any of the following issues during your purchase, please contact us:
- You find the shipping cost too high.
- You cannot complete your order because an error message indicates that we do not ship to your country.
- The shipping cost for large machinery is not calculated correctly, as such equipment is generally shipped by sea.
Customer Support
We understand that some customers need their products urgently. Therefore, we provide support via email and online chat to help you obtain information about our products and services.
Contact Information:
- Email: info@ace-chn.com
- WhatsApp: +86 18626835909
Wenzhou Ace Machinery Co., Ltd.
No. 545, Jinhai 3rd Avenue,
Wenzhou Economic and Technological Development Zone,
Wenzhou, Zhejiang, China
